In a fast-paced work environment, communication challenges come up every day. It’s natural for conflict to arise and disagreement to occur, so leaders need the skills to successfully manage emotionally charged conversations and help resolve issues between team members.
To help improve their skills in dealing with challenging conversations, Eryn Kalish, the co-creator of our Challenging Conversations program teaches leaders how to speak up without alienating the other person and how to listen even if they are “triggered” by what they are hearing.
The concepts are easily understandable, explains Kalish, but it is something that’s challenging emotionally to practice. For leaders just getting started, there are five skills represented by the acronym SPEAK that Kalish recommends as a way of becoming comfortable with, and open to, others’ feelings.
S. Stating concerns directly…
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